I wrote a brilliant post yesterday.  I spent a good 30 minutes on it, outlining my thoughts over the last week on a couple of interesting articles I had come across online, and how they intersected in the middle to create an amazing epiphany on the secrets of leveraging every customer contact into the community sentiment that your organization wants from its support base.  It was wonderful, the creative juices were flowing and the inspiration was glowing.  I felt good, it felt good, and as I re-read it over and over for edits before posting, I was excited to get it up.